A company which recently expanded its operations by opening 3 new branches across the UK, has seen turnover increase dramatically, but has no infrastructure to support it. Impatient customers have been calling the Customer Service department at Head Office to complain about delayed orders and staff powerless to do anything about it.
Managing Director Joel Sweeney explains. “It didn’t occur to us that having 3 new sales outlets would result in a huge increase in sales orders, so we didn’t purchase more stock to cover them. As a result we’re trending on social media. Someone on Twitter called us a bunch of money-grabbing capitalist wank-badgers. But it’s a nice problem to have.”
Customer Services team leader Rupert disagrees. “It’s not a nice problem to have. It’s a frigging nightmare, trying to sort out the shit that’s going down. We’ve taken more orders than ever and no hope of delivering within our stated time-frame.”
Shareholders are reported to be ‘over the moon’ with the profit forecast and have advised staff to concentrate on managing customers’ expectations instead of moaning about being incredibly stressed.